ANNALIA BEAUTY PVT. LTD.

Return, Refund & Exchange Policy

Version: 1.0

Effective Date: 16-07-2026

Last Updated: 16-07-2026

Due to the hygienic nature of beauty and cosmetic products, Annalia Beauty does not accept returns on products once delivered.

Exchange Eligibility

Exchanges are accepted only if:

• You received a damaged product.
• You received the wrong product.

Exchange requests must be raised within 5 days of delivery.

Exchange Process

Customers should contact our customer support with:

• Order number
• Clear photographs of the product
• Images of the shipping package (if applicable)

Once verified, we will arrange a replacement or exchange.

Refunds: Refunds, wherever applicable, will be processed to the original payment method after verification and approval. Refund processing may take 5–7 business days, depending on the payment provider.

Non-Eligible Cases:

We do not accept exchanges or refunds for:

• Change of mind
• Used products
• Products damaged after delivery
• Products without original packaging